The furnace quits at 9:40 PM.
Your phone rings.
Honity picks up.
An AI receptionist built for HVAC companies. It answers in two rings — after hours, on weekends, and when the office is slammed — books the job into your schedule, pages your on-call tech for emergencies, and asks for the Google review when the work is done.
Keeps your existing number. Works with ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Live in under a week.
What a missed call costs a shop like yours
Nobody calls an HVAC company to chat. They call because the house is 94 degrees or the furnace won't light, and if you don't pick up, the next shop on the list will.
Studies of small-business phone traffic put the unanswered-call rate anywhere from a quarter to over half of inbound calls — worst in the exact hours you're busiest: 7 to 9 in the morning, lunch, and the first heat wave of summer. Most callers who hit voicemail don't leave one. They call the next number.
Put your own numbers in. The default is a four-truck residential shop.
in jobs walking to another shop every month — about $221,000 a year. Honity starts at $199 a month.
How it works on a real call
Honity isn't an answering service reading a script, and it isn't a phone tree. It holds a normal conversation, knows your business, and can actually book the job.
Your phone rings. Honity answers on the second ring.
After hours, on weekends, and on holidays it takes every call. During business hours you can run it in overflow mode: it only picks up when your team hasn't by the third ring, so your CSR still gets first crack.
It works the call like your best dispatcher.
It finds out what's wrong and how urgent it is — gas smell, no heat with a newborn in the house, or a tune-up that can wait until Thursday. It captures the name, address, callback number, and system, quotes your diagnostic fee, and offers real openings from your calendar.
It also answers the questions every caller asks: Do you come out to my area? Do you work on my brand? Do you offer financing? How soon can someone be here?
The job lands in your software, not in a voicemail.
A booked call shows up in ServiceTitan, Housecall Pro, Jobber, or FieldEdge with the full transcript and recording attached. Emergencies text your on-call tech directly. You get a one-line summary of every call, and a flag on anything that looks like a replacement.
When the job's done, it asks for the review.
That evening, the customer gets a text in your company's name mentioning the tech by name, with a one-tap link to your Google listing. If something went wrong, that message comes to you instead of going public.
A Tuesday in August, handled
Here's what a day's call log looks like for a four-truck shop with Honity on overflow during the day and taking everything after six.
| Time | Caller | Reason | What Honity did | Result |
|---|---|---|---|---|
| 7:02 AM | New · (805) ···-0142 | No cool, two kids at home, 91° inside | Priority slot 8–10 AM, texted on-call tech, confirmation sent | Booked |
| 8:15 AM | Existing · Ramos | Needs to move Thursday's visit | Moved to Friday 12–2 PM, updated the job and the reminder | Updated |
| 8:40 AM | New · (818) ···-0311 | "How much is a tune-up?" | Quoted $119, explained the Comfort Plan, booked for Monday | Booked |
| 9:12 AM | Vendor | Parts distributor sales call | Took a message, filtered out of your summary | Filtered |
| 10:30 AM | Existing · Nguyen | "Is the tech on the way?" | Shared Luis's ETA of 10:50 from the dispatch board | Answered |
| 12:05 PM | New · Spanish | Thermostat screen went blank | Walked through the breaker in Spanish; still dead, booked 2–4 PM | Booked |
| 1:48 PM | New · (805) ···-0098 | Water around the indoor unit | Advised shutting the system off, booked same-day 4–6 PM | Booked |
| 3:48 PM | New · (805) ···-0176 | 18-year-old system, wants a replacement quote | Explained the free in-home estimate, booked the comfort advisor Wednesday 4 PM, texted the owner | Lead |
| 6:22 PM | Existing · Park | Invoice question | Took the details, queued for the office in the morning | Answered |
| 9:41 PM | New · (805) ···-0142 | Furnace won't light, 81-year-old in the home | Checked for gas smell, paged Luis, booked 10:30–11:30 PM | Booked |
Four more routine calls that day — hours, directions, a warranty question, a wrong number — were answered in under a minute each. Every call has a transcript and recording you can pull up in your software.
Reviews that show up on their own
Most shops only ask for a review when somebody remembers to. Honity asks after every completed job, in your name, at the right moment — and keeps the bad ones off Google.
Called at 9:40 at night and had a technician here by 11. Luis was patient with my 81-year-old mother and had the furnace going in twenty minutes. This is the only HVAC company I'll call now.
Timed, not spammed
The request goes out the evening of the job, when the house is comfortable and the tech's name is fresh. One reminder three days later if there's no reply, then it stops.
In your tech's name
People review people. Mentioning Luis by name gets noticeably more replies than a generic "please rate us," and it gives your techs something to be proud of.
Bad experiences come to you first
A quick "how did it go?" runs before any link is shared. Anything less than a 4 goes to you as a text with the job details, not to the public. You get to make it right before the customer tells the internet.
Replies drafted for you
Every new review — good or bad — gets a draft response in your voice. Approve it with one tap or edit it first. Businesses that reply to reviews rank higher in local search, and most owners never find the time.
The intercept, in practice: a customer taps "not great" → Honity asks what went wrong → you get a text within a minute: "Park, 904 Larkspur — says the tech tracked mud through the entry. Call back?" The review link is never sent.
It sounds like your shop, because it knows your shop
Setup is a 45-minute call where we fill in a sheet like this one. Everything on it is yours to change afterward — from your phone, in plain English.
Honity connects to ServiceTitan, Housecall Pro, Jobber, FieldEdge, and Google Business Profile. You keep your phone number: forward it to Honity after hours, or let us handle it end to end.
Simple pricing, no contracts
One missed replacement lead pays for a year. Every plan includes setup, the call recordings, and a real person to call if something's off.
After-hours
Nights, weekends, holidays.
- Answers every call outside your hours
- Books into your calendar
- Pages your on-call tech for emergencies
- Text summary of every call
- Transcripts and recordings
Always-on
24/7 coverage plus overflow during the day.
- Everything in After-hours
- Overflow answering after the third ring
- Jobs created in ServiceTitan, Housecall Pro, Jobber, or FieldEdge
- Review requests and reply drafting
- Spanish-language calls
- Replacement-lead alerts to the owner
Multi-location
Several numbers, brands, or offices.
- Everything in Always-on
- Separate greetings and rules per location
- Custom routing and escalation
- Dedicated onboarding
- Monthly call review with your team
Additional calls are $1.50 each. Cancel any month. Setup is included and usually takes under a week from the first call to going live.
Questions owners ask
The honest answers. If yours isn't here, ask on the demo.
Will callers know they're talking to an AI?
Yes, if they ask. Honity introduces itself as your assistant and never claims to be a person. In practice, a caller with no heat wants someone to pick up, understand the problem, and book a time. It does that in about three minutes, and most callers don't ask.
What happens with a real emergency?
It follows the rules on your setup sheet. A gas smell gets safety instructions first — leave the house, call 911 or the gas company — then your on-call tech is paged. No heat or no cool with a vulnerable occupant gets a priority slot and a page. Everything else gets the next available opening. You decide what counts as an emergency; it doesn't guess.
Does it replace my CSR?
Most shops keep their CSR and use Honity for the calls she can't get to: after hours, weekends, and the second and third line ringing at 8 AM. In overflow mode your team always gets the first three rings. If you're a two-truck shop with nobody in the office, it can be the office.
What if it can't handle a call?
It says so and takes a message rather than making something up — then texts you the details immediately. During business hours it can also transfer the call live to a number you choose. Every call is recorded, so you can listen to anything that went sideways and we'll tune it.
How does it know my availability and pricing?
Openings come straight from your field-service software or a shared calendar. Pricing rules — diagnostic fee, after-hours fee, what's waived, plan discounts — come from your setup sheet, and you can change any of them by texting us or in the dashboard.
Do I have to change my phone number?
No. You keep your number and forward it to Honity after hours, or set conditional forwarding so it only rings through when nobody picks up. If you'd rather, we can port the number and route everything for you.
How long does setup take?
A 45-minute setup call, a day or two for us to connect your software and test it against your real scenarios, and a short review with you. Most shops are live within a week.
Are the calls recorded?
Yes, with a short notice at the start of the call where your state requires it. Recordings and transcripts attach to the job in your software and are kept for a year.
Hear it answer your line
On the walkthrough we set Honity up with your greeting, your fees, and your service area, then call it together. Fifteen minutes. If it doesn't sound like your shop, we part friends.